Effective Date: 01/01/2026
PHANTOM INTEGRATIONS – MASTER TERMS & CONDITIONS Effective Date: 2026/01/01 This Master Terms & Conditions document (“Terms”) governs all quotes, work orders, statements of work (“SOWs”), invoices, and services provided by Phantom Integrations (“Company,” “we,” “us”) to the customer (“Client,” “you”). By signing, approving, paying a deposit, authorizing work (including by text/email), or delivering property for service, you agree to these Terms. IMPORTANT: These Terms allocate risk. If you want the Company to act as an insurer for unknown failures, consequential losses, or business interruption, you should hire an insurer—not a shop. DEFINITIONS “Property” means vehicles, parts, components, modules, ECUs, computers, storage media, network equipment, and any other items you provide. “Services” include automotive repair/diagnostics/fabrication/integration/tuning support, and IT/networking/PC/low-voltage/consulting services, as applicable. “Consumer Transaction” means a transaction primarily for personal, family, or household purposes. “Change Order” means any modification to the original scope, parts list, design direction, acceptance criteria, budget, or timeline. ORDER OF PRECEDENCE If documents conflict, the following order controls: (1) the signed Work Order/SOW; (2) the Quote/Estimate; (3) these Terms; (4) marketing/website/social media statements. AUTHORIZATION, ESTIMATES, AND CHANGE ORDERS 1) Estimates are estimates, not promises. Hidden defects, prior work by others, corrosion, wiring damage, intermittent faults, and undocumented modifications can materially change scope/time/cost. 2) No work begins without authorization. Authorization may be written, electronic, or recorded, as permitted by law. 3) Consumer Transactions: We will not perform additional services outside the approved scope without your express authorization. If your jurisdiction imposes thresholds (e.g., dollar or percentage overage rules), we will treat those thresholds as the minimum compliance baseline. 4) Non-consumer/commercial work: unless the Work Order states otherwise, you pre-authorize protective measures and minor overages up to the lesser of 50% of the approved estimate, after which we stop and request approval. 5) Change Orders must be approved before proceeding. Any “while you’re in there” work is a Change Order. Verbal agreements are real agreements. PROJECT TYPE DECLARATIONS (AUTOMOTIVE) You agree that automotive projects fall into one or more of these categories: A) Standard Repair/Replacement (known problem, known remedy) B) Diagnostics/Troubleshooting (unknown cause) C) Integration/Wiring/Controls (complex system coupling) D) Custom Fabrication/Prototyping/R&D (iterative development) E) Performance/Off-road/Race-Oriented Modifications (risk-amplifying) PAYMENT TERMS 1) Parts & materials: 100% up-front unless otherwise stated. Once ordered, parts are typically non-refundable. Special-order/electrical/ECU items are treated as non-returnable unless the supplier accepts return. 2) Deposits: deposits are applied to labor and/or reserved time. Deposits become non-refundable once work starts or time is reserved/blocked. 3) Progress billing: For multi-day projects, we may invoice weekly or at milestones. Failure to pay pauses work and may trigger storage. 4) Payment due: Due upon completion or per invoice terms. Released property requires paid-in-full unless otherwise agreed in writing. 5) Late charges: Past-due balances accrue interest at 10% per month plus reasonable collection costs. 6) Chargebacks: Unauthorized chargebacks are treated as non-payment. You agree to reimburse chargeback fees, administrative time, and related collection costs. RIGHT TO RETAIN POSSESSION; LIEN ENFORCEMENT 1) We may retain possession of Property until all invoices, storage, and related charges are paid in full, where permitted by law. 2) If charges remain unpaid, we may enforce our lien rights and sell/dispose of Property only by following the procedure required by applicable state lien law, including any notice, publication, waiting periods, bond/release options, and commercially reasonable sale requirements. 3) If a secured party/lienholder has superior rights, you remain responsible for all charges incurred before release. STORAGE FEES 1) Completed-work grace period: 3 calendar days after we notify you the work is complete (or that the Property is ready for pickup). 2) Storage rates: - Vehicles: $75/day - large items: $25/day - Computers/small equipment: $10/day 1) Storage begins automatically after the grace period. Partial payment does not stop storage unless paid-in-full or otherwise agreed. 2) We are not a long-term storage facility. If you want storage, get a written storage agreement. CONDITION OF PROPERTY; ACCESS; PERSONAL BELONGINGS 1) You represent you have authority (ownership or permission) to authorize the work. 2) Remove valuables and personal items. We are not responsible for loss/damage to items left in Property. 3) You must disclose: prior accidents, prior electrical work, aftermarket modules, immobilizers, tune history, fuel type changes, and known faults. Nondisclosure materially increases risk and cost and limits any warranty. 4) We may move, start, test, road-test, data-log, scan, program, or otherwise operate Property as needed. DIAGNOSTICS 1) Diagnostics is labor. Paying for diagnostics buys time and methodology, not a guaranteed answer. 2) Diagnostic fees are non-refundable once the work is performed. 3) Intermittent/ghost faults may require extended testing. If you cap diagnostic hours, results may be incomplete. CUSTOM WORK / R&D / PERFORMANCE DISCLAIMERS 1) Custom work is iterative by nature. Fitment, EMI/noise, heat, vibration, and cross-system interactions can require redesign or rework. 2) Unless the Work Order states a fixed scope with acceptance criteria, custom/R&D work is billed time-and-materials. 3) Performance modifications increase stress and reduce safety margins. You accept that modified systems may accelerate wear/failure and may not behave like OEM. 4) You are responsible for legality, emissions compliance, inspection compliance, and roadworthiness after modification. We do not guarantee passing emissions/inspection or compliance in any jurisdiction. ADAS / SAFETY SYSTEMS If the job involves windshields, sensors, cameras, radar, alignment, suspension geometry, steering components, braking, airbags, or any safety-critical system: 1) You acknowledge that recalibration, scanning, or OEM procedures may be required. 2) If calibration is requested/authorized, if capable, we will perform it per the agreed scope and document outcomes. 3) If calibration is declined or cannot be completed due to limitations (equipment, conditions, OEM access), you will be notified, and you agree the vehicle may require a dealer or specialized facility. PARTS, CUSTOMER-SUPPLIED PARTS, AND THIRD-PARTY WORK 1) Company-supplied parts: Covered only by the manufacturer/supplier warranty, if any. We do not provide an additional parts warranty unless explicitly stated. 2) Customer-supplied parts (“CSP”): - Installed strictly at your risk. - No labor warranty applies to failures or incompatibility caused by CSP. - Additional diagnostic/fitment time created by CSP is billable. 1) Subcontractors: If we coordinate third-party services (machining, alignment, coating, towing, specialty programming), third parties are responsible for their work. Your remedy for third-party failures is against the third party, though we may assist with coordination at our hourly rate. PARTS QUALITY & RELIABILITY DISCLAIMER New Parts – No Guarantee of Perfection Clients are advised that the term “new” does not equate to “perfect” or “flawless.” Modern automotive parts – even brand-new OEM components – can suffer from manufacturing defects or early failure. Industry data shows that quality issues in new vehicles have risen to record levels in recent years. Automakers are experiencing “sustained stress” on quality control, with tens of millions of recalls occurring due to defective new parts and systems. Advanced technology and global supply chain pressures have introduced more potential failure points in new components. **Accordingly, the Shop makes no guarantee** that any new part (OEM or aftermarket) will be free of defects or will perform without failure for any specific duration. All new parts carry **only the manufacturer’s warranty** (if any), and the Shop expressly disclaims any additional warranties, including any implied warranties of merchantability or fitness for a particular purpose, regarding the quality or longevity of new parts. OEM vs. Aftermarket Parts – Quality and Variability Automotive parts sourced from Original Equipment Manufacturers (OEM) are generally designed for the specific vehicle and often come with manufacturer warranties, but **even OEM parts can have known issues or higher-than-expected failure rates** due to design flaws or production problems. Aftermarket parts, while often cost-effective and readily available, **vary widely in quality and fit**. Many aftermarket manufacturers adhere to rigorous standards, but others prioritize cost-cutting over quality control, which can **compromise the reliability and performance** of the part. Cheap or substandard aftermarket parts typically have a **shorter lifespan**, wearing out or failing much faster than higher-quality or OEM components. Some poorly made parts have been known to **fail unexpectedly**, posing safety risks to vehicle occupants. In particular, critical components like sensors, electronic control units (ECUs), brakes, and alternators can suffer from quality issues if sourced from unreliable manufacturers – leading to malfunctions, erratic performance, or repeated early failures. The Shop will make a good-faith effort to source quality parts from reputable suppliers, but **makes no warranty** as to the performance or durability of any aftermarket part. **“If it looks too good to be true, it probably is”** – the Client should be aware that opting for low-cost, generic parts entails a risk of inferior quality. Counterfeit and Substandard Parts – Supply Chain Risks Due to global supply chain complexities, the market has seen an influx of counterfeit and substandard automotive parts. **Counterfeit parts** (fake components passed off as brand-name) are a **serious safety concern**, and many documented vehicle accidents and failures have been caused by such bogus parts. Examples include counterfeit brake parts made from improper materials that led to catastrophic failures and even fatalities. Industry estimates report that counterfeit auto parts account for billions of dollars in trade and can be difficult for even experienced technicians to identify. Additionally, some legitimate-looking aftermarket parts from low-cost overseas sources fail to meet OEM specifications, exhibiting **erratic performance and premature failure** due to poor manufacturing controls. The Shop strongly warns that parts sourced from unverified or ultra-discount sources (e.g. online marketplaces or unfamiliar brands) may be counterfeit or of substandard build. The **Client assumes all risk** for any part not procured through the Shop’s verified supply channels. The Shop shall not be responsible for any loss, damage, or injury caused by the failure of counterfeit or substandard parts. Furthermore, use of such parts can **void applicable warranties** and leave the Client without recourse from the part manufacturer. The Shop reserves the right to refuse installation of any part that appears counterfeit or unsafe. Remanufactured & Refurbished Components – Variability in Performance Remanufactured or refurbished parts (including engines, transmissions, alternators, electronics, etc.) are used as cost-effective and sustainable alternatives to new parts. While reputable remanufacturers rebuild components to meet or exceed original specifications, there is **inherent variability** in these products. Each remanufactured part originates from a used core with its own history of wear and defects, meaning **quality and longevity can be unpredictable**. Even with testing and quality controls, the remanufacturing process may not catch all latent issues, and performance can differ from unit to unit. **Consumers often worry about the reliability of remanufactured products**, and industry research acknowledges that ensuring consistent assembly quality is a key challenge in the reman sector. The Shop will only source reman/refurbished components from trusted suppliers and will install them using proper procedures. However, the Shop **does not guarantee** that a remanufactured or rebuilt part will perform equal to a brand-new part in terms of lifespan or reliability. Any **warranties on remanufactured parts are limited to those provided by the remanufacturer**. The Client accepts that choosing a remanufactured or refurbished part involves some risk of variability, and the Shop shall not be liable for performance shortfalls or failures of such components after installation. Customer-Supplied Parts – Disclaimer of Liability If a Client elects to provide their own parts for the Shop to install, **the Client bears full responsibility** for the quality, correct specification, and suitability of those parts. The Shop will install customer-supplied parts at the Client’s direction, but **makes no representation or warranty** (express or implied) as to the fitness, performance, or durability of those parts. Any **manufacturer warranty or guarantee on a customer-supplied part is the Client’s responsibility to pursue**. The Shop is **not responsible for any defects, failures, or safety issues** arising from parts provided by the Client. This includes, but is not limited to, improper or premature failure of the part and any resulting damage to the vehicle or other components. Should a customer-supplied part prove to be incorrect for the vehicle, incompatible, or of substandard quality, the Client will be responsible for any additional labor or replacement costs incurred. **Any warranty on the Shop’s labor is voided** if a failure or issue is caused by a customer-supplied part’s quality or installation. In summary, the Client agrees that the Shop’s role is limited to installation only, and the **Client assumes all risks** related to the use of parts they have provided. No Warranty on Parts; Manufacturer Warranties Only The Shop warrants its workmanship **only** (and then, solely to the extent explicitly provided in the T&C or invoice). **Parts themselves are not warranted by the Shop.** Any failures, malfunctions, or durability issues with a part are the responsibility of the part’s manufacturer or vendor under their warranty (if one is offered). The Shop will facilitate warranty claims with the supplier on the Client’s behalf when possible, but **ultimate liability for part quality lies with the manufacturer** or supplier of that part – not with the Shop. The Client should understand that modern automotive parts can and do fail unexpectedly, despite proper installation and normal use. **Higher failure rates have been observed even in new OEM components in recent years** due to complex technology and global sourcing challenges. After installation, the **Client is responsible for monitoring** the vehicle and returning for service if any symptoms of part failure appear. The Shop shall not be liable for any **consequential damages** or subsequent vehicle damage arising from part failure, such as towing charges, collateral component damage, or downtime, except to the extent required by law. Acknowledgment of Risks By agreeing to service, the Client acknowledges that they have been informed of the **risks associated with modern parts quality**, including but not limited to: potential manufacturing defects in new parts, variability in aftermarket and remanufactured part performance, and the existence of counterfeit or low-quality parts in the market. The Client further acknowledges that the Shop has advised that **“new” does not mean guaranteed reliable**, and that all parts – whether OEM, aftermarket, or remanufactured – carry some risk of failure. The Client agrees that the **Shop is not guaranteeing any part’s performance or lifespan**, and the Client accepts responsibility for these inherent risks. This clause is intended to serve as a clear warning and disclaimer on behalf of the Shop, and it shall be included as part of the terms and conditions governing the service transaction. In the interest of clarity and customer education, the Shop may further verbally explain these risks prior to repair, and the Client is encouraged to ask any questions about part quality or warranties before proceeding with service. **Summary:** The Shop strives to use high-quality, appropriate parts for all repairs and services. However, due to industry-wide issues – such as cost-driven manufacturing changes, **counterfeit components**, and variability even among reputable brands – **the Shop cannot and does not guarantee the quality, durability, or fitness of any part**. By proceeding with repairs, the Client accepts that **parts may fail or underperform for reasons beyond the Shop’s control**, and agrees that the Shop shall not be held responsible for such outcomes. This Parts Quality & Reliability Disclaimer is incorporated into the service agreement to protect the Shop by **fully disclosing modern parts risks** and to ensure the Client has realistic expectations regarding parts provided during automotive repair, custom fabrication, or integration services. WARRANTIES (LABOR) 1) Standard labor warranty: [30] days from completion for defects in workmanship on Standard Repair/Replacement only, excluding diagnostics-only. 2) No warranty: Custom fabrication, prototyping, R&D, racing/off-road use, customer-supplied parts, and any work where the failure is caused by pre-existing conditions, abuse, neglect, overheating, improper maintenance, or modifications by others. 3) Warranty claim process: - Stop using the vehicle/equipment if continued use risks further damage. - Notify us promptly and provide access for inspection. - No outside-party repair may be performed without our written approval, or warranty is void. 4) Exclusive remedy: If a labor warranty applies, your exclusive remedy is re-performance/repair of the covered workmanship defect, at our discretion. LIMITATION OF LIABILITY 1) TO THE FULLEST EXTENT PERMITTED BY LAW, our total liability arising out of any job, product, or service is limited to the amount you actually paid to us for that specific job (excluding parts refunds, if any), OR $[2500], whichever is less. 2) We are not liable for indirect, incidental, special, punitive, or consequential damages (including loss of use, towing, rental costs, downtime, lost profits, lost data, or diminished vehicle value), even if advised of the possibility. 3) We are not responsible for pre-existing conditions or latent defects. 4) We are not an insurer. You are responsible for maintaining appropriate insurance coverage for vehicles/equipment and any business interruption risk. INDEMNIFICATION To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless the Company and its owners/employees/contractors from claims, damages, and expenses arising out of: 1) Your breach of these Terms; 2) Your misuse, racing/off-road use, illegal use, or unsafe operation of modified vehicles/equipment; 3) Claims by third parties arising from your ownership, possession, or use of the Property after delivery back to you; 4) Customer-supplied parts, undisclosed modifications, or instructions you provided that materially contributed to the claim. IT / NETWORKING / PC SERVICES ADDENDUM If applicable, the following apply in addition to the above: 1) Data & backups: Unless explicitly included in the Work Order, you are solely responsible for maintaining current backups and verifying their integrity. We may recommend backups; we do not guarantee them unless contracted. 2) Malware/security: We do not guarantee that systems will be free of future compromise. Security is risk management, not magic. 3) Data loss: To the fullest extent permitted by law, we are not liable for loss of data, corruption, encryption/ransomware impact, downtime, or business interruption. 4) Credentials & access: You must provide necessary credentials and licensing. If you lose access because you do not control your own accounts/domains/licenses, that is your problem to solve (and billable time for us if you want help). 5) Client hardware/software: Pre-existing faults, unstable hardware, and third-party updates can break functionality. We do not warrant third-party platforms. CONFIDENTIALITY & MEDIA 1) Confidentiality: We will not intentionally disclose your non-public information except as required to perform Services, comply with law, or collect payment. 2) Media/documentation: We may photograph/video Property and work performed for documentation, training, dispute protection, and Marketing. DISPUTE RESOLUTION 1) Good-faith notice: Before filing any claim, you agree to provide written notice describing the dispute and allowing [15] Business days to attempt resolution. 2) Arbitration: Except for matters eligible for small claims court or injunctive relief, disputes will be resolved by binding arbitration under [AAA/JAMS] rules in Utah State. 3) Class action waiver: Disputes must be brought individually. 4) Attorneys’ fees: The prevailing party may recover reasonable attorneys’ fees and costs where permitted by law or contract. MISCELLANEOUS 1) Compliance with law: If any provision conflicts with applicable law, it will be modified only to the extent necessary to comply, and the remainder remains in force. 2) Severability: If a provision is unenforceable, the rest remains enforceable. 3) Assignment: You may not assign your rights without our written consent. 4) Entire agreement: These Terms plus the Work Order/SOW constitute the entire agreement. 5) Electronic signatures: Electronic assent is binding. 6) Governing law: Utah 7) Contact: tyler@phantomint.com | 8018560640 CLIENT ACKNOWLEDGMENT By approving, you acknowledge you have read, understood, and agreed to these Terms, including the limitation of liability, lien/storage provisions, and dispute-resolution provisions.